Frequently Asked Questions

Welcome to our FAQ Page

Returns

As a small business, we thrive to grow our service and try our best to exceed your expectations by creating an unforgettable shopping experience. Our team truly appreciates your support and patience. Please see below:

  • Items need to be purchased in the last 14 days.
  • Items must be unwashed, unworn, with the hang tags attached in original packaging.
  • If your Item arrived damaged or you received a wrong item please reach out to us at care@maylynandco.com or send us a message on our online support chat and include an image of the item you got.
  • Due to hygienic reasons, we are unable to accept returns on socks/underwears
  • Items that are on final sale are non-refundable.

Thank you for your understanding! 

Unfortunately, we are not able to arrange an exchange for your order(s). But, if you have any issues with your order and would like to return the item, feel free to reach out to us and we'll gladly assist you. 

Returns can't be any easier!! You simply need to:

1. Reach out to us on our store's support chat or email us at care@maylynandco.com within 14 days of receipt of your purchase with your Order number and the email you used at your purchase. 

2. Provide us the reason for your return (The purpose is to enhance our quality and to serve you better)

3. If you received a defective/wrong size/wrong colour item, you can keep the product and we will be happy to send you a replacement of the item(s) absolutely free of charge. Just drop us a line and attach a photo of the product to your message. If you are returning the item due to personal reasons, you need to pay for the postage fee and send the parcel back to us. Our Canadian mailing address is:

14845 Yonge St #6, #308

 Aurora ON

 L4G 6H8

Once we receive your return and verify the quality, we will send you a confirmation email and process your refund to the payment method used in the original order. Please allow us up to 10 business days after receiving your order to process. We will send you an email when our team has processed your refund to you so you know it is on the way. 

 Note: Please be advise that we are not liable for lost packages. Our advice is to use a traceable shipping service to return the item. Thank you for your understanding!

Shipping

As a slow fashion brand, we are committed to ethical and sustainable standards in every step of our work; from the very start to the end. Unlike fast fashion, where the manufacturing of one piece can take only 3-4 hours, our production team consists of fewer people and the time spent on each piece of garment can take around 45 hours. This would lead to a significant attention to detail and quality. 

After receiving your order, we send the information to our production team. Please allow 3-5 days for the garment to be made with care. 

In the next 2 days we work exclusively on the quality and standard control and prepare your order for packaging that requires 1-2 additional days. We ship from our facility in Toronto, Canada and the shipping times varies but on average it takes 4-8 working days to ship your order to US/Canada. 

Worldwide Shipping times depending on the country is between 4-8 working days. Please note that we only have the express shipping option available at this time. To learn about our rates please visit here 

Sadly, we cannot cancel orders after they have been placed.  

  Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. 

Maylyn & Co. cannot determine the exact amount of these fees in advance. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.

We are sorry this happened. It is important you fill in your shipping address correctly when ordering. Maylyn & Co. cannot accept responsibility for missing parcels due to an address being entered incorrectly. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.

You can track your order here  

Need more help?

Please feel free to contact us with any questions. We'll reply your email within 24 hours.

Email us at care@maylynandco.com

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We can be easily contacted through our live chat or by email care@maylynandco.com. We would always love to hear from you 🤗