To initiate a return You simply need to:
1. Reach out to us on our store's support chat or email us at email@example.com within 14 days of receipt of your purchase with your Order number and the email you used at your purchase.
2. Provide us the reason for your return (The purpose is to enhance our quality and to serve you better)
3. If you received a defective/wrong size/wrong colour item, you can keep the product and we will be happy to send you a replacement of the item(s) absolutely free of charge. Just drop us a line and attach a photo of the product to your message. If you are returning the item due to personal reasons, you need to pay for the postage fee and send the parcel back to us. Our Canadian mailing address is:
14845 Yonge St #6, #308
Aurora, Ontario, Canada
Once we receive your return and verify the quality, we will send you a confirmation email and process your refund to the payment method used in the original order. Please allow us up to 10 business days after receiving your order to process. We will send you an email when our team has processed your refund to you so you know it is on the way.
Note: Please be advise that we are not liable for lost packages. Our advice is to use a traceable shipping service to return the item. Thank you for your understanding!
Holidays Sale Return Policy
All Maylyn & Co. on sale items purchased between Sunday, November 29, 2020 to Thursday, January 17, 2020, will be accepted for return until Sunday, January 31, 2021. Please note: the return is only proceed in a form of electronic gift-card (store credit) and the items are non-refundable.