Frequently Asked Questions

As a small business, we thrive to grow our service and try our best to exceed your expectations by creating an unforgettable shopping experience. Our team truly appreciates your support and patience. Please see below:

• Items must be returned within 14 days from the date of purchase.
• Items must be clean, unwashed, unworn, with all the hang tags attached in original packaging.
• The Made to Order items are Final Sale.
• Due to hygienic reasons Facial Globes and Pillowcases are Final Sale.
• Please note that all purchases of gift cards are considered final sale and are non-refundable. Once a gift card has been purchased, it cannot be returned, exchanged, or refunded for cash or store credit. 

Return Procedure:

• To initiate a return, kindly contact our customer service team at care@maylynandco.com within the stipulated return period, providing your order details and reason for return.
• Upon approval of your return request, you will receive instructions on how to proceed with the return.

Store Credit Only:

• We exclusively offer store credit for all returned items. Store credit will be issued in the form of a gift card or voucher, redeemable for future purchases at our store.
• The value of the store credit will equal the purchase price of the returned item(s), excluding any shipping charges or taxes.

Return shipping is to be covered and paid for by the customer. Shipping and handling charges are non-refundable.

Unfortunately, we are not able to arrange an exchange for your order(s). But, if you have any issues with your order and would like to return the item, feel free to reach out to us and we'll gladly assist you. 

To initiate a return You simply need to:

1. Reach out to us on our store's support chat or email us at care@maylynandco.com within 14 days of receipt of your purchase with your Order number and the email you used at your purchase. 

2. Provide us the reason for your return (The purpose is to enhance our quality and to serve you better)

Once we receive your return and verify the quality, we will send you a confirmation email and process your refund in a form of store-credit/gift-card. Please allow us up to 10 business days after receiving your order to process. Please note that customer is fully responsible for the postage fees and we are not liable for any lost packages. Our advice is to use a traceable shipping service to return the item. Thank you for your understanding!

As a slow fashion brand, we are committed to ethical and sustainable standards in every step of our work; from the very start to the end.

After receiving your order, please allow us 3-4 days to prepare your order. We ship all orders from our facility in Toronto, Canada and the shipping times varies but on average it takes 4-7 working days to ship your order to US/Canada. Express shipping takes 2-3 working days.

Worldwide Shipping times depending on the country is between 10-45 working days. Please note that we only have the standard shipping option available at this time. To learn about our rates please visit here 

Sadly, we cannot cancel orders after they have been placed.  

Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. 

Maylyn & Co. cannot determine the exact amount of these fees in advance. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.

We are sorry this happened. It is important you fill in your shipping address correctly when ordering. Maylyn & Co. cannot accept responsibility for missing parcels due to an address being entered incorrectly. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.

You can track your order here  

Need more help?

Please feel free to contact us with any questions. We'll reply your email within 24 hours.

Email us at care@maylynandco.com

We can be easily contacted through our live chat or by email care@maylynandco.com. We would always love to hear from you 🤗